Customer Care Specialist

  • Job Reference: 217011281-2
  • Date Posted: 14 January 2021
  • Company: Navient Solutions LLC
  • Location: Muncie, Indiana
  • Salary: $753.85 Per Month
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent

Job Description

Navient Solutions LLCNavient (Nasdaq: NAVI) provides asset management and business processing solutions to education, healthcare and government clients at the federal, state, and local levels. We help our clients and millions of Americans achieve financial success through our services and support. Headquartered in Wilmington, Delaware, Navient employs team members in Western New York, Northeastern Pennsylvania, Indiana, Tennessee, Texas, Virginia, and other locations. Learn more at navient.com.During this time of recommended social distancing, Navient will conduct telephone interviews only until it is safe and permissible to invite candidates to our offices for personal interviews. We look forward to receiving your application and appreciate your flexibility and understanding.We are committed to the health and safety of our employees and have set precautions in place supporting the social distancing protocols recommended by the CDC. All new hire training rooms have socially distanced workstations as well as all work stations in the facility. Enhanced cleaning protocols have been put in place in the building and hand sanitizer dispensers are located throughout the building. Masks are required when entering the facility and must be worn in our offices all times.Opportunity to join our team as aCustomer Care Specialistin our training classin our Muncie location starting February 15th! As a new hire during the current COVID environment, you will have the opportunity to Work from Home on an interim basis after the first 90 days.* Top 50% of Customer Care Specialists earn $753.85. in monthly bonus on average, the top 25% earn even more! We are committed to providing expert guidance to our clients and customers on their journey to financial success! Navient team members bringpassion,commitment, andintegrityto our business. We drive results andfostertheinnovationthat makes us an industry leader.Choose Navientas the next step in your career! Be proud of where you work, be proud of your career - join Navient!As aCustomer Care Specialist,the pay is$13.22an hour , plus an additional $4.54 per hour payable in additional benefits, cash or a combination with otherbenefitsstarting the 1st of the month after you are hired! Some of which include:Eligibility for monthly performance bonus3 weeks of PTO (increases to 4 weeks after just 1 year of service)Medical, dental, vision401K (plus employer match)Tuition ReimbursementOn-Site Fitness CenterBusiness casual environmentOn-site game roomRequired Training hours:Training will be the first 4 weeks and is mandatory from 8:00am 5:00pm Monday through Friday.Potential shifts available after training:Monday/Tuesday 12-9, Wednesday/Thursday/Friday 8-5, and 1 Saturday from 8-12.Wednesday/ Thursday 12-9; Monday/ Tuesday/ Friday 8-5, and 1 Saturday from 8-12Monday - Friday 12-9Part Time- Minimum 24 hours per week up to 35 Maximum and 1 Saturday from 8-12PT shifts are during morning and evening hours. Typical starts at either 8 or 9 AM or 4 or 4 PM and working 4 or 5 hours per shift but specific schedules will be determined during training.MINIMUM REQUIREMENTS:Six months to one year customer service or collections experience or 2 year or 4 year degree.Must have excellent PC skills and ability to operate in a business environmentAbility to handle high volume of calls in a stressful, fast paced environment.Must communicate in a clear and concise manner.Demonstrated ability to listen and "hear" the customer's concern so that the appropriate response is given.Demonstrated ability to perform mathematical calculations in order to determine proper delinquency of loans utilizing last payment dates, monthly payment amounts, interest rates and payments received.Demonstrated ability to maintain professional conduct in a business environment.Ability to work effectively in a team, people, and results oriented environment.Excellent verbal communications skills, including the ability to express complex concepts clearly and concisely using proper grammar.Ability to handle difficult or irate customers professionally and calmly.Effective listening and negotiation skills.Well-organized with ability to set and execute on priorities.Excellent typing skills and knowledge of PC applications with ability to work with multiple screens and interfaces.Ability be flexible with scheduled work hours.Must develop and maintain an in-depth understanding of student loan servicing processing.Position requires extensive use of computer.Ability to sit in one place for long periods of time.Must be able to obtain 5C level security clearance (facilitated during new hire process)This position will support a federal government contract. Applicants must be able to obtain Public Trust security clearance as required of federal government contractors to include a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. For this level of clearance, applicants must possess U.S. citizenship.PREFERRED QUALIFICATIONS:Student lending, banking, or financial aidCall center experience a plusAll offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.Navient is a drug free workplace.