Data Entry & Customer Service Specialist (100% Remote Role)

We are seeking a detail-oriented and customer-focused Data Entry & Customer Service Specialist to join our remote team. This role combines accurate data management with exceptional customer support. The ideal candidate is organized, responsive, and capable of maintaining high accuracy while handling customer interactions in a fast-paced virtual environment. ⸻ Key Responsibilities: * Accurately enter, update, and maintain customer and company data in internal systems * Review and verify data for accuracy, correcting discrepancies as needed * Respond to customer inquiries via phone, email, and live chat in a professional manner * Maintain detailed records of customer interactions and transactions * Process customer requests, orders, and account updates efficiently * Resolve customer issues and escalate complex cases when necessary * Collaborate with internal teams to ensure timely resolution of inquiries * Generate reports and assist with administrative and documentation tasks * Ensure confidentiality and security of sensitive customer information Qualifications: * Previous experience in data entry, customer service, or administrative support preferred * Strong typing skills with high accuracy and attention to detail * Excellent written and verbal communication skills * Proficiency in Microsoft Office (Excel, Word, Outlook) or Google Workspace * Ability to multitask and manage time effectively in a remote environment * Strong problem-solving skills and ability to work independently Preferred Skills: * Experience with CRM systems (e.g., Salesforce, Zendesk, HubSpot) * Familiarity with remote collaboration tools (Slack, Zoom, Microsoft Teams) * Ability to handle high-volume workloads while maintaining accuracy * Strong organizational and data management skills Work Environment: * 100% remote (Work From Home) * Flexible or structured schedule based on business needs * Collaborative virtual team environment