Division IT Liaison

  • Job Reference: 00015352-1
  • Date Posted: 25 January 2023
  • Company: Texas Department of State Health Services
  • Location: Austin, Texas
  • Salary: $4,598.66 to $6,166.67
  • Sector: I.T. & Communications
  • Job Type: Permanent

Job Description

Under the direction of the Deputy Associate Commissioner for Program Operations, performs highly advanced (senior-level) consultative services and technical assistance on IT systems and data projects for the divisions supporting the executive administration/operations of DSHS. Conducts detailed IT monitoring, analyses and review of processes and procedures to define and recommend solutions to problems. Prepares summaries and briefings for senior management on major projects. Coordinates and completes agency assignments on IT procurement, IT project work plans, and capital authority requests working with program managers, IT, and Budget for accurate summaries of need and appropriate actions. Work involves providing division-level coordination for all Information Technology (IT)-related operations including projects, assets, initiatives, issues, and assignments. Identifies issues and risks related to IT projects, processes, requests, and initiatives and coordinates with sections within divisions supporting the executive administration/operations of DSHS and Texas Health and Human Services Commission (HHSC) IT to mitigate/resolve. Collaborates with IT Liaisons and analysts across DSHS on agency-wide initiatives and to enable DSHS to fulfill its mission. Analyzes division-level requirements and procedures and develops strategies for improving IT-related operations. Contributes, as needed, to initiatives such as data governance, informatics, and other strategies and policies. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.  

Essential Job Functions:
Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

(40%) Serves as senior technical consultant to leaders and sections within DSHS divisions supporting the executive administration/operations: facilitates appropriate action regarding information technology resources to maximize the use of information technology resources for program business processes. Collaborates with IT staff to resolve issues. Answers inquiries, addresses issues, and resolves problems and/or complaints. Maintains an open issue/resolution list. Follows up frequently with IT staff to ensure resolutions are accomplished. Works to identify potential efficiencies.

(20%) Advises and interprets policies, procedures, rules, regulations, and standards of DSHS, and Department of Information Resources. Provides highly advanced technical support to leaders within DSHS divisions supporting the executive administration/operations to plan, implement, manage, and monitor information technology projects, programs, services, and development of solution strategies. Provides project management consultation to project sponsors, works with leaders to improve operational efficiency, and spearheads quality improvement efforts and special projects as needed. Prepares summaries and briefings for senior management on major projects. Conducts monthly IT meetings with leaders and senior managers and collaborates with other division IT Liaisons.

(20%) Works on IT agency priorities and collaborative initiatives: collaborates to build agency-wide capacity on building IT system infrastructure and improve system operability. Reviews, tests, and implements modifications to automated systems. Participates as assigned on project teams and steering committees. Researches and compares potential IT solutions to business problems and shares findings with management. Works with staff, contractors to find solutions on IT aspects associated with intra agency sharing of data, data governance and management, agency priorities and cooperative analytic projects. Escalates project issues for executive decisions as necessary.

(15%) Serves as liaison with Budget on IT procurement: capital authority issues, and project work plans. Consults with leaders on software/hardware purchases/renewals, reviews software/hardware justifications, and makes recommendations to leaders. Analyzes executive administration/operations division-level requirements and procedures and develops strategies for improving IT-related operations. Communicates both on a complex technical level and a non-technical level as needed with others (internally and externally) to provide, exchange, or verify information. Leads completion of agency assignments concerning IT-related matters, coordinating with programs to assure accuracy and validity of information. Provides guidance to managers in the development and integration of new information technology resources.

(5%) Other duties as assigned: include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation will require an alternate shift pattern assignment and/or location.
Knowledge Skills Abilities:
Knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, coordination of people and resources; and of project management principles and practices
Knowledge of computer systems and applications for data management.
Knowledge and familiarity with data systems, processes and visualization tools.
Knowledge of public administration and management techniques.
Knowledge of program planning and implementation.
Knowledge of Project Management practices, principles, and processes.
Knowledge of Software Development Life Cycle (SDLC) methodologies.
Skill in business, program, and systems analysis.
Skill in developing goals, objectives, and procedures to monitor and evaluate progress.
Skill in writing analyses, documentation, and reports.
Skill in organizing and presenting complex information to a variety of audiences verbally and in writing
Skill in identifying problems, evaluating alternatives, and negotiating and implementing solutions
Skill in translating complex technical information verbally and in writing for non-technical audiences.
Ability to create and maintain an environment with a strong focus on customer service and service delivery.
Ability to develop and maintain excellent working relationships with all stakeholders to deliver multiple Ability to devise effective solutions to administrative and fiscal barriers and problems
Ability to prepare concise, accurate reports
Ability to develop and evaluate policies and procedures.
Ability to write and revise standards and procedures.
Ability to asses and manage priorities.
Ability to communicate clearly, concisely, and effectively.
Ability to work in a team-approach collaborative environment.
Ability to apply a critical and analytical approach to problem solving.
Ability to gather, assemble, correlate, and analyze facts.
Ability to plan, organize, schedule, and monitor completion of assigned projects.
Ability to work independently and to deliver results in an environment of broad, consultative management.
Registration or Licensure Requirements:
None required.
Initial Selection Criteria:
• Graduation from an accredited four-year college or university with major course work in a field relevant to assignment is generally preferred.
• Preferred minimum of four or more years’ experience in the field of IT with two years of related IT Liaison or Business Analysis experience.
• Minimum one-year experience in project management/project coordination.
Additional Information:

• Information on application must clearly state how applicant meets initial selection criteria.

• Agency salary policy, budget and candidate’s qualifications will dictate final salary offer.

• Flexibility in work hours may be required for this position. The position may be required to work overtime and/or extended hours.

• Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to: 25B. All active duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information see the Texas State Auditor’s Military Crosswalk at http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx.
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