Host/Hostess

  • Job Reference: 00005667-1
  • Date Posted: 21 October 2021
  • Company: SFMB MANAGEMENT, LLC
  • Location: Madeira, Ohio
  • Salary: On Application
  • Job Type: Permanent

Job Description

Host/Hostess

A Host/Hostess presents a positive first impression of the establishment's friendliness, excellent service and high standards. The Host/Hostess also greet Guests upon arrival, inform Guests of their wait time, monitor a waiting list, enter Guest names into the computer system, show Guests to their table and bid Guests farewell as they leave.

A Host/Hostess must be able to carry natural conversation with Guests without sounding scripted or intrusive. Additionally, the Host/Hostess cares for our Guests by performing light housekeeping duties such as cleaning glasses and menus. A Host/Hostess ensures restrooms are clean, stocked and orderly. As a member of an energetic team, the Host/Hostess may also need to answer the phones. Availability must include nights and weekends.

Responsibilities:

  • Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
  • Use visual cues to seat Guests in either the bar or dining area depending on their preference
  • Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff
  • Answer incoming calls to the restaurant and provide appropriate service
  • Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate
  • Tend to special Guest needs and requests.
  • Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies
  • Help dining room staff by setting and clearing tables; when needed
  • Contribute to team effort by accomplishing side work as needed

Requirements:

  • Organizational skills
  • Excel in communication skills
  • Must be able to take on leadership roles
  • Must be upbeat, outgoing and positive
  • Ability to work effectively within a team
  • Ability to thrive in a fast pace environment
  • Must have flexible hours
  • Must have the endurance for long shifts 6-8 hours

Host/Hostess top skills & proficiencies:

  • Customer Service
  • People Skills
  • Professionalism
  • High Energy
  • Multitask
  • Thoroughness
  • Planning
  • Basic Math
  • Teamwork
  • Attention to Detail
  • Verbal Communication
  • Organized
  • Flexible
  • Management Skills