QA Analyst

Job Overview:

The Quality Assurance (QA) Specialist plays a critical role in ensuring consistent service quality, compliance with client standards, and continuous performance improvement across the team. This position is responsible for conducting daily quality audits, managing quality-related updates, and serving as a key resource for associates and leadership in maintaining operational excellence.

 

The QA Specialist proactively monitors performance trends, publishes quality communications, supports the floor with real-time guidance, and collaborates closely with supervisors, operations managers, and the client to drive a high-quality customer experience. This role also ensures timely and accurate reporting, dispute resolution, and alignment between internal operations and client expectations.

 

Key Responsibilities:

• Conduct Daily QA Audits Performs a set number of quality audits each day to ensure adherence to processes, guidelines, and client requirements.
• Monitor Quality Updates Tracks and reviews all quality-related updates received from the client to ensure timely dissemination and correct implementation
• Data Quality Assurance: Make sure all annotations are accurate and consistent by following set guidelines and standards.
• Documentation: Keep clear records of your work, including any issues or findings from the comparison process.
• Continuous Improvement: Suggest ways to improve tools and processes based on your experience and insights from the tasks. Provide on-the-floor support, answer associate queries, and clarify quality-related concerns in real time.
• Publish and distribute daily QA performance reports to relevant stakeholders.

Qualifications:

• Experience: Previous experience in quality assurance, content moderation is highly preferred
• Language Skills: Proficient in English – reading, writing, speaking, and listening (B2 level or higher)
• College graduate is a must but those with relevant experience will be considered.
• Candidates must demonstrate a willingness to work on-site with a flexible schedule at our office locations in Imus or Bacoor, Cavite