Receptionists and Information Clerks

Job Description

SummaryAnswer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.DutiesOperate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.Receive payment and record receipts for services.Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.Hear and resolve complaints from customers or the public.File and maintain records.Transmit information or documents to customers, using computer, mail, or facsimile machine.Schedule appointments and maintain and update appointment calendars.Analyze data to determine answers to questions from customers or members of the public.Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.Keep a current record of staff members' whereabouts and availability.Collect, sort, distribute, or prepare mail, messages, or courier deliveries.Calculate and quote rates for tours, stocks, insurance policies, or other products or services.Take orders for merchandise or materials and send them to the proper departments to be filled.Process and prepare memos, correspondence, travel vouchers, or other documents.Schedule space or equipment for special programs and prepare lists of participants.Enroll individuals to participate in programs and notify them of their acceptance.Conduct tours or deliver talks describing features of public facilities, such as a historic site or national park.Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.RequirementsSchedule appointments.Answer telephones to direct calls or provide information.Collect deposits, payments or fees.Proofread documents, records, or other files to ensure accuracy.Operate computers or computerized equipment.Greet customers, patrons, or visitors.Respond to customer problems or complaints.File documents or records.Send information, materials or documentation.Schedule appointments.Analyze operational or research data.Discuss goods or services information with customers or patrons.Record personnel information.Sort mail.Distribute incoming mail.Calculate costs of goods or services.Send information, materials or documentation.Order materials, supplies, or equipment.Prepare business correspondence.Schedule operational activities.Provide notifications to customers or patrons.Clean facilities or equipment.Nice To HavesData entry softwareIBM NotesIntuit QuickBooksMedical condition coding softwareMedical procedure coding softwareMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointMicrosoft PublisherAlpha Software Alpha FiveAppointment scheduling softwareAutomated information system softwareBilling softwareBookkeeping softwareClaim processing system softwareCorel WordPerfectCredit card processing machinesCustomer relationship management CRM softwareData input scannersDatabase softwareDesktop computersDesktop publishing softwareDictation equipmentElectric typewritersElectronic calendar management softwareElectronic health record EHR softwareEmail softwareFiling CabinetsFiling system softwareGE Healthcare Centricity EMRHandheld calculatorsHMSIBM Check Processing Control System CPSCKodak Dental Systems Kodak SOFTDENT Practice management software PMSLaser facsimile machinesMcKesson LytecMicrosoft OfficeMicrosoft Office SharePoint Server MOSSMicrosoft WordMulti-line switchboardsMulti-line telephone systemsPersonal computersPhotocopying equipmentPostage machinesPublic address PA systemsScannersSt. Paul Travelers e-CARMASwitchboardsWeb browser softwareBenefitsBonusesProfit sharingPaid vacationsFree mealsChildcareGratuityCompany holidaysPersonal daysSick leaveOther time off from workTuition Assistance Discounts on company products and services