Senior Analyst, Benefits Leave Administration
- Job Reference: 183723846-2
- Date Posted: 18 October 2020
- Company: XPO Logistics, Inc.
- Location: Charlotte, North Carolina
- Salary: On Application
- Sector: Administration
- Job Type: Permanent
Logistics done differently. At XPO Logistics, we're constantly looking for ways to improve, enhance and adapt in an ever-changing marketplace. As the Senior Analyst, Benefits Leave Administration you will support the day-to-day disability and leave administration processes for employees in the US and Puerto Rico, including Short and Long-Term Disability, FMLA, and company sponsored leave programs. You'll ensure outsourced services are provided in accordance with Plan requirements, contract terms and compliant with state and local leave policies, research any potential service delivery issues and ensure timely resolution. You'll leverage your interpersonal skills to build strong relationships internally and externally, while collaborating on cross-functional teams as an expert on various leave related processes. This is an opportunity for you to roll up your sleeves and grow as a professional, ensuring a bright future for yourself and for XPO. Pay, benefits and more. We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan. What you'll do on a typical day: Manage the daily operations of the Leave Third Party A dministrator (TPA) Review and research all leave related escalations from managers and HR partners and coordinate resolution efforts with Leave TPA Provide subject matter expertise and education to employees and management Contribute to the development and implementation of new processes and procedures to achieve optimal compliance and employee experience Review disability pay calculations and collaborate with payroll department to ensure accuracy of pay; develop and implement new payroll processes and procedures as needed Analyze Leave TPA performance levels, and recommend enhancements to policies Produce and manage reporting metrics and analytics for all leave cases Assist in the design and implementation of new LOA policies and programs Monitor and manage case resolution within performance standards Ensure all leave processes are documented and adhere to policy and compliance standards Deliver exceptional customer experience, resulting in a high level of customer satisfaction What you need to succeed at XPO: At a minimum, you'll need: Bachelor's degree or equivalent related work or military experience 2 years of experience in leave administration, with a strong emphasis on vendor management, customer service, continuous improvement and compliance monitoring Experience with HR and payroll systems, such as SuccessFactors or similar. Experience with federal, state and local leave and disability laws (ADA, FMLA, etc.) Advanced proficiency in Microsoft Office (Excel, Word and PowerPoint) It'd be great if you also have: Bachelor's degree or equivalent combination of education and experience CEBS, SPHR, PHR, SHRM-SCP, or SHRM-CP Certification Strong service orientation, excellent interpersonal and communication skills, and the ability to communicate potentially detailed and complex information to others Strong analytical skills and ability to understand technical requirements Outstanding project management skills; ability to work independently and prioritize/organize workload to consistently meet deadlines Be part of something big. XPO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make XPO a great place to work.We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.XPO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with XPO policies which are in place to safeguard our employees and customers.All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.