The Technical Services Technician (II) is responsible for the qualified delivering of installation, trouble shooting, repair, and other services for the standard range of VAHLE electrification and automation products and services for our customers at VAHLE as well as at onsite locations. The Technician supports and help develop relationships with the customer onsite and offsite e.g. by proactively searching for opportunities to provide VAHLE solutions and services that optimize the customer's operations. Thus, the Technician indirectly contributes to the profitable growth of VAHLE Inc. business.
Remote Candidates welcome - location anywhere in the US
Responsibility is task-oriented and focuses on duties, obligations and processes that must be in place to satisfactorily perform a task and achieve a goal.
Effectively and accurately perform installations, commissioning, inspections, supervisions, repairs and troubleshooting at customer site locations under guidance of VAHLE onsite Technician Lead (e.g. Technician (I) or Technical Services Supervisor)
Effectively and accurately read and adhere to provided system layout drawings during services
Manage assigned tool and equipment inventory and bag and inspects tools regularly for safety and condition
Build up a trustful relationship with the customer onsite and actively seek opportunities to educate customers about (upselling) VAHLE products and services to increase our business base with the customers (inform Supervisor about potential after-sales opportunities)
Available to travel as required (e.g. at last minute in the event of emergencies or other unplanned site occurrences, during planned site shutdowns, during holidays, etc.) and organize travel arrangements according to VAHLE Inc. policies
Work to achieve intermediate/expert level of product knowledge and applications within the VAHLE Certification Program
Summary of critical goals and key successes the position holder is held accountable for. The accountable person takes responsibility for everything that happens as a result of the actions that were taken.
Accountable that assigned installation services are properly installed when handed over to the customer and put into service
Accountable to report any anomalies or defects related to VAHLE products or applications
Accountable for completion of accurate and detailed expense reports following VAHLE Inc.'s reporting guidelines
Technical Services Supervisor
Technical Sales Engineers
Technical Sales & Engineering Manager
High School Diploma (ideally technical/electrical focus combined with apprenticeship) or higher is required
Electrical or other related industry certification is preferred
proven related job experience in the installation of mobile electrification equipment in wholesales, distribution, or manufacturing industry
Proven ability to successfully perform repairs and troubleshooting at the customer site in event of emergencies or other unplanned site occurrences is preferred
Electronic, Electrical & Mechanical knowledge
Ability to read or interpret complex prints, drawings, and other industry-related documents
Certifications for industrial equipment such as fork-lift, scissor lift, and boom lift