Description Overview / General: Chubb is the world s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. The AVP PMO Lead will reside within the Global Claims Optimization team and will be accountable for developing the strategy for establishing a PMO function for Claims and executing on this strategy. The PMO Leader will collaborate closely with various internal and external stakeholders to ensure appropriate governance measures are put in place to enable successful delivery of various programs and projects. These stakeholders include Claims Disciplines, Claims Operations, Digital, IT, Process Re-engineering, Compliance, Finance, Vendor Management as well as various internal and external project teams. Key Responsibilities / Accountabilities:
Define and implement the PMO strategy for Chubb Claims.
Develop and implement appropriate governance measures and oversight mechanisms to ensure successful delivery of key initiatives / programs within Chubb Claims.
Provide strategic direction, oversight, and prioritization of the portfolio of projects with Chubb Claims.
Establish appropriate communication channels to allow different stakeholders including Claims Senior Management to make informed decisions on projects based on appropriate fact based information presented to them. Focus on a single source of truth to drive alignment across different stakeholders.
Establish organization wide project reporting with a focus on value add information to enable early identification and resolution of risks and issues that could impede successful project delivery. Bring visibility, transparency, and consistency for project reporting so as to enable senior management to make appropriate decisions.
Build and implement a re-usable project execution framework for project teams to successfully deliver on projects. Develop best practices, tools, templates, lessons learnt etc. to allow project teams to execute on projects in a consistent manner while ensuring project teams don t re-invent the wheel. Provide training to project team as required.
Design and implement appropriate financial / metrics disciplines to measure project success and outcomes. Develop repeatable and sustainable process to track project costs, benefits, and return on investment.
Review programs and projects for deliverability including adequate resourcing, management, governance procedures, and accuracy of financial costs / benefits.
Mentor, train, and develop a team of project managers and business analysts.
Provide project management resource support to project teams.
Foster a culture of project management discipline / rigor within Chubb Claims.
Required Experience, Skills, and Education:
10+ years of equivalent experience in program / project management, consulting, operations, or business transformation.
Bachelor s degree required. Advanced degree in project management, business, operations, finance, IT, or insurance is preferred but not required.
Hands on experience in establishing a PMO and / or leading large programs in a complex matrix organization.
Prior experience in core PMO disciplines including business case creation, facilitating governance meetings, project prioritization reviews, resource management, reporting etc.
Excellent program management, project management, organizational, communication, inter-personal and collaboration skills. Ability to drive alignment amongst a diverse set of stakeholders.
Prior experience with interacting with Senior Management / Executives with a keen ability to understand what type of information they are looking for.
Change oriented leader who is willing to navigate ambiguity in a fast paced environment.
Strong problem solving skills. Willingness to provide creative solutions to solve issues for successful project delivery.
P&C Insurance Industry experience required. P&C Claims experience preferred but not required.
General understanding of latest insurance / technology / digital trends.