Systems Analyst - E-Tech Support

Employment Type

: Full-Time

Industry

: Miscellaneous



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Responsibilities

* Answer incoming client calls from agents, consumers and internal transfers from marketing, call and sales centers.

* Remotely troubleshoot technical issues (connectivity, hardware, software, access, etc) pertaining to our agent and consumer interface applications.

* Manage time within SLA's, interact with tier 2 groups, own ticket management from open to closure, follow procedures and maintain records using the Easy Vista Service Manager.

* Provide Project assistance when required

* Perform other job-related duties as assigned

Requirements and Skills

* Excellent verbal and written communication skills

* Excellent PC skills, working knowledge of Microsoft Office Suite, Windows and MAC Operating System

* Strong interpersonal skills, ability to work well with others and work with minimum supervision

* Basic knowledge of personal lines quoting and industry

* Basic knowledge of Agency Management Systems

* Basic knowledge of helpdesk ticketing tools

* Hours are Monday through Friday 11am to 7pm with quarterly on-call.

EDUCATION/EXPERIENCE/DEGREE REQUIREMENTS

* Comprehensive understanding of insurance industry, specifically personal lines quoting systems and agent management systems

* A minimum of 1-3 years of experience

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