• Plymouth Rock
  • Woodbridge , NJ
  • Miscellaneous
  • Full-Time
  • 1 Center Cir


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Responsibilities

* Answer incoming client calls from agents, consumers and internal transfers from marketing, call and sales centers.

* Remotely troubleshoot technical issues (connectivity, hardware, software, access, etc) pertaining to our agent and consumer interface applications.

* Manage time within SLA's, interact with tier 2 groups, own ticket management from open to closure, follow procedures and maintain records using the Easy Vista Service Manager.

* Provide Project assistance when required

* Perform other job-related duties as assigned

Requirements and Skills

* Excellent verbal and written communication skills

* Excellent PC skills, working knowledge of Microsoft Office Suite, Windows and MAC Operating System

* Strong interpersonal skills, ability to work well with others and work with minimum supervision

* Basic knowledge of personal lines quoting and industry

* Basic knowledge of Agency Management Systems

* Basic knowledge of helpdesk ticketing tools

* Hours are Monday through Friday 11am to 7pm with quarterly on-call.

EDUCATION/EXPERIENCE/DEGREE REQUIREMENTS

* Comprehensive understanding of insurance industry, specifically personal lines quoting systems and agent management systems

* A minimum of 1-3 years of experience

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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