HIM Continuum of Care Technician (Centralized)

Employment Type

: Full-Time


: Miscellaneous


  • Exercises good telephone etiquette and ability to prioritize tasks.
  • Escalate issues to the HIM Operations Supervisor for prompt resolution.
  • eFax medical record requests to patients and providers to facilitate continuity of patient care.
  • Maintain accurate record of all phone calls and faxes by documenting information requested.
  • Comply with HIM department policy and procedures, including hospital rules and regulations.
  • Establish good working relationship with internal and external customers by developing and maintaining positive working relationship with physicians and other departments.
  • Process and fax continuity of care record requests from physician offices and emergency departments after hours in a timely manner.
  • Maintain privacy and confidentiality of patient protected health information when handling medical records during phone calls and faxes.
  • Respond to incoming phone calls from medical and support personnel requesting patient records for continuity of patient care.
  • Make appropriate follow-up calls to determine faxed records were received at the proper location.
  • Perform other duties as assigned.
  • Qualifications


  • High School Diploma or GED required.
  • 1-2 years of hospital experience preferred.
  • 1 year of HIM department experience required.
  • Electronic Medical records experience required.
  • Prior experience taking in-bound calls preferred.
  • Knowledge of Cerner PowerChart and HIM workflow preferred.
  • Knowledge of Joint Commission and HIPAA standards preferred.

  • Ability to operate general office equipment.
  • Ability to de-escalate difficult phone conversations.
  • Must be dependable, professional and a team player.
  • Ability to multi-task and be flexible with job demands.
  • Excellent organizational, oral & written communication skills.
  • Energetic, motivated individual that connects well with people.
  • Ability to work independently and demonstrate problem-solving skills.
  • Ability to work in a high pressure or changing environment, and exercise good judgment to resolve problems in the absence of formalized procedures and guidelines.

  • Launch your career - Create your profile now!

    Create your Profile

    Loading some great jobs for you...