HIM Continuum of Care Technician (Centralized)
Employment Type: Full-Time
Responsibilities Exercises good telephone etiquette and ability to prioritize tasks. Escalate issues to the HIM Operations Supervisor for prompt resolution. eFax medical record requests to patients and providers to facilitate continuity of patient care. Maintain accurate record of all phone calls and faxes by documenting information requested. Comply with HIM department policy and procedures, including hospital rules and regulations. Establish good working relationship with internal and external customers by developing and maintaining positive working relationship with physicians and other departments. Process and fax continuity of care record requests from physician offices and emergency departments after hours in a timely manner. Maintain privacy and confidentiality of patient protected health information when handling medical records during phone calls and faxes. Respond to incoming phone calls from medical and support personnel requesting patient records for continuity of patient care. Make appropriate follow-up calls to determine faxed records were received at the proper location. Perform other duties as assigned.
MINIMUM EDUCATION & EXPERIENCE High School Diploma or GED required. 1-2 years of hospital experience preferred. 1 year of HIM department experience required. Electronic Medical records experience required. Prior experience taking in-bound calls preferred. Knowledge of Cerner PowerChart and HIM workflow preferred. Knowledge of Joint Commission and HIPAA standards preferred.
KNOWLEDGE, SKILLS, & ABILITIES Ability to operate general office equipment. Ability to de-escalate difficult phone conversations. Must be dependable, professional and a team player. Ability to multi-task and be flexible with job demands. Excellent organizational, oral & written communication skills. Energetic, motivated individual that connects well with people. Ability to work independently and demonstrate problem-solving skills. Ability to work in a high pressure or changing environment, and exercise good judgment to resolve problems in the absence of formalized procedures and guidelines.
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