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Seasonal Customer Service Associate

Williams-Sonoma Inc.

$12.00 per hour

Temporary

10000 Covington Cross Drive

Las Vegas, NV 81944

NOW HIRING!!
SEASONAL UNIVERSAL CUSTOMER SERVICE AGENTS
Las Vegas, NV 

Williams-Sonoma Customer Care Center
IN CENTER ONLY      

 

Williams-Sonoma has an AMAZING “People First” culture and we pride ourselves on having the best quality merchandise, providing world class customer service, and creating inspiring spaces in our customer's homes. Our Customer Care Center is known for our ability to represent this culture in every interaction with our customers.
 

Who are our Universal Customer Service Agents? They are people who truly care about creating a seamless experience for our customers. They take inbound calls from customersfrom all Williams-Sonoma, Inc. brands including Pottery Barn, Pottery Barn Teen, Pottery Barn Kids, Williams-Sonoma, West Elm, and Mark & Graham. These agents are trained in taking calls to assist customers with anything from placing orders and facilitating returns, to locating products and scheduling deliveries. A successful agent will efficiently handle customer concerns and will turn each call into a positive customer experience.

 

What is considered FULL-TIME?

Our Seasonal Full-Time Associates work 30 - 50 hours per week!
You will select a schedule from the options available when you are offered the position. All of our schedules are 5 days/week for a total of 40 hours. Most schedules include at least one weekend day. Within certain parameters, we may adjust your hours up or down, and during our busiest times, you may find yourself scheduled for up to 50 hours. We expect that our associates are punctual and reliable in order to best service our customers.

What Benefits do you offer?

  • 40% Discount on most merchandise!
  • Fun contests / rewards and recognition programs 
  • Growth / Promotional Opportunities
  • Paid Training
  • OVERTIME, OVERTIME, OVERTIME
  • Pay = $12.00/hr

 

When does training start?

Excellent attendance is mandatory in order to keep up with the material to successfully do the job. Our next training class begins:

Monday - September 10, 2018


Work in Center at Williams-Sonoma’s premier Customer Care Center 
Located at 10000 Covington Cross, Las Vegas, NV 89144 

JOB RESPONSIBILITIES:

  • Address customer questions and concerns regarding product and delivery information
  • Provide product information, review alternative solutions if an item is out of stock and place orders for the customer.
  • Successfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc., guidelines.
  • Check inventory, process returns, issue replacements and credits for damaged or defective merchandise
  • Perform other duties as assigned

GENERAL REQUIREMENTS/QUALIFICATIONS

  • Ability to navigate through multiple systems and internet pages
  • Strong ability to communicate both verbally and written with capable data entry skills
  • High school diploma or GED
  • 1 – 2 years previous customer service experience is preferred


Note: Candidates must complete the online application and assessments to be considered for the position.

Williams-Sonoma, Inc. promotes a drug-free work environment and is an Equal Opportunity Employer.